![]() ![]() ![]() As a salesperson, it can be difficult to distinguish between how I wanted the call to go versus how the customer actually felt.” Conversation analytics transformed how we coach “I had to tell my manager how I thought the call went, but that was my personal opinion. ![]() “Managers don’t have the time to sift through the whole recording to understand what the sentiment was for every call,” said Christine Hanks, a senior account executive. However, the only real coaching that was happening was on sales calls that managers were able to attend.Įven when sales meetings were recorded, reviewing those recordings took time. Part of a manager’s job is supporting their reports and helping them to improve through targeted feedback. From a lack of coaching to targeted support “Now, we can easily access those insights at scale.”Ĭheck out three ways our sales teams used Zoom IQ for Sales to improve coaching, gain a better understanding of the competition, and get richer details on deals - and learn how it can help your sales org, too. “If you look into the conversations we have every day, there is a treasure trove of insights,” said Rob Greene, head of commercial acquisition sales at Zoom. It uses artificial intelligence to analyze customer conversations and provide helpful summaries and powerful metrics on the content and delivery of reps’ calls. Change came when we started using our own product, Zoom IQ for Sales: conversation intelligence technology for sales teams. Here at Zoom, our sales teams had those same problems. There just aren’t enough hours in the day to accomplish it all. And you need insight into what’s really happening with deals in every stage of the sales process. Your managers don’t have the time to coach every AE. As a sales leader, you don’t have room in your schedule to be a part of every big deal - or time to waste on deals that aren’t close to completion.
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